Imagine you’re at a formal, elegant dinner and four forks are at your place setting. Which one do you pick up for the salad?

Walk into a chic cocktail hour, and you do not see anyone you know. What’s your next move?

You’re invited to meet an international dignitary. Do you know the proper handshake?

In today’s competitive marketplace, executives must distinguish themselves with the latest business intelligence -- Etiquette and Protocol Knowledge.

Etiquette is an art that is noticed – especially when absent. Protocol is the knowledge of good manners. With this knowledge, one can outclass the competition in many aspects of business, such as securing contracts, meeting key decision makers and winning the job.

Ann Hoover is an etiquette expert and authority on manners who helps corporate, university and association executives, as well as hotel and restaurant staffs (view Ann's client list), polish their interpersonal skills to keep pace with fast changing environments that demand quick mastery of etiquette principles. Her customized training seminars are dynamic, interactive and always enjoyable.

With more than 20 years of experience conducting business in many countries, Ann’s international expertise is invaluable to avoid cultural missteps by learning the right soft skills necessary to succeed.