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Etiquette & Protocol Topics Designed for You
Ann Hoover is available to speak to corporations, universities, associations, conferences,
hotels and restaurants. Also, she conducts customized half-day or full-day seminars and
private tutorials for individuals or groups.
Intelligence for Business Class
Companies need professionals and executives who can properly represent themselves at social
functions, trade shows, client presentations and even the boardroom. These topics will help
you learn how to move with ease and confidence in any business environment.
- Handshaking - The Ultimate Greeting
- The Fine Art of Introduction
- Eye Contact
- Body Language
- Business Card presentation
- Cell phone and E-mail Etiquette
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Wireless Etiquette
Today’s fast-paced society has us toting technology everywhere we go. When is the right time to
reply to an e-mail on your cell phone, or what’s the proper way to avoiding misinterpretation
in electronic communications? Understanding the nuances of emerging technology can mean your
success or failure.
- Replying to e-mails
- Answering the cell phone
- Can the newest technology help
- Avoiding constant accessibility
- PodCasting to isolation
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Dining Skills
When do I use that fork? Every aspect of dining has an almost unforgivable ritual. Learn the
pitfalls and common mistakes made by everyone. Then learn the ones that set you apart from the
crowd and illustrate that you’ve done your homework.
- Place settings
- There’s no foul with fowl
- The right way to decline
- When is too much
- Intimate dining vs. conference dining
- How to Be a Great Host and an Even Better Guest!
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Young Professionals
You’ve finished your education and are entering the working world. This time can be exciting and
it can cement what is to become your career. Use proper protocol to advance yourself to the top
of the ladder. Knowing the proper way to address situations puts you steps above your competition.
Get the advantage.
- Networking to the top
- Dress for success
- Be hip or traditional in social settings
- Who starts eating first
- A thank you can go far
- Distinguish yourself from the competition
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Networking
Networking is an integral part of life. Sometimes your social network of acquaintances becomes your
business network and visa versa. What’s the best way to keep all straight? The old adage, It’s who
you know and not what you know, is true, but only to a point. How do you make the right connections?
What type of events will likely net the contacts you need and want?
- The Business of Mingling: How to Make an Entrance and Work the Room
- Communication Styles for Any Business or Social Setting
- Making the greeting a meeting
- The community board
- Volunteering
- Someone now could be for later
- Asking for something from your network
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Service Industries
Whether or not you work at a hotel or restaurant, you have at least interacted with someone who is
part of it. Some simple tips can get you the absolute best service when you need it most and deliver
the best service to retain repeat customers.
- Winning the Tip
- Dealing with service
- Get what you need vs. want
- The power of negotiation
- In their shoes
- Always get the best service
- The Language of Silent Service
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International Poise
With the economy and business mingling across nations and countries, the world is shrinking. Are you prepared to interact with people on the other side of the world? Knowing intricacies will put you in front of the rest and might win you the contract or promotion you’ve always wanted.
- International Gestures – The Dos and Don’ts
- Shake, bow, nod – the greeting
- Differences in culture
- Lost in translation
- What did you just say
- Body language
- Cultural histories
- Business and Social Dining Around the World
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Holiday Entertaining
There a major holiday just about every month and this mean a potential party each month too. Are you prepared to enjoy yourself and make a lasting impression or are you going to “party like it’s 1999?”
- Small talk – big impression
- What welcomes guests best?
- Saying Hello, Saying Good Bye
- Keeping cool in the heat
- Why keep the right hand empty
- Who sets the mood of a party?
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